FREEDOM CARD GENERAL FAQs
 
 

TRANSACTION MANAGEMENT

Where can I use my Freedom Card?

You can use your card to make payments at any of the 80 million+ VISA accepted merchants online and offline worldwide.

Blocked Countries

Transactions are not supported in the following countries:

  • North Korea
  • Iran
 
Does Freedom Card support ATM withdrawal?

No, the Freedom Card doesn’t support ATM withdrawal.

Card Balance & Top-up Limit

The Freedom Card balance and top-up limit are as follows:

• Top up limit THB 500,000 for Non Dip-Chip identity verification

• Top up limit THB 500,000 for Dip-Chip identity verification

 

*Once you've processed your transaction, you can top up to the full maximum limit. The spending cap remains at the same amount, for example:

You top up THB500,000 on the Freedom Card and use THB100,000 on your shopping. After that, you can top up an additional THB100,000 to your card balance. The using cap remains at the same amount, so you use just THB400,000.

 

Remark

1. Non Dip-Chip identity verification requires both your ID card and facial identification.

2. Dip-Chip identity verification requires you to verify your identity via Kiosk.

 
Spending Limitation

The Freedom Card has a spending limit at each identity verification type of the following:

Screenshot 2025-07-15 at 11.34.03 AM
 

Remark:

1. Non Dip-Chip identity verification requires both your ID card and facial identification.

2. Dip-Chip identity verification requires you to verify your identity via Kiosk.

How to increase spending limits?

You have to increase your verification level by Dip-Chip at Boonterm Top-up Machine.

 

Once the Dip-Chip process is done, your spending limit will be increased to the following:

Screenshot 2025-07-15 at 11.39.03 AM
 

If you need to increase your spending limit, you will need to reach your existing spending limit over a period of time before your request for a higher limit will be considered.

 

Boonterm Branch

Bang Rak

  • Mini Big C Soi Prachum

Sathon

  • Soi Sangchan

Pom Prap Sattru Phai

  • Mini Big C TCC Phlap Phla Chai

Phaya Thai

  • Lawson Boonyu

Phra Khanong

  • DP Place
  • Mini Big C Soi Phueng Mee 17
  • Soi Udomsuk 51
  • Sukhumvit 101/1

Watthana

  • Lawson Sukhumvit 36
  • Pridi Phanomyong 14
  • Soi Ekamai 30

Khlong Toei

  • Soi Phumjitr
  • Express in front HP Sukhumvit50

Chatuchak

  • Lawson Chumchon Nakhon Luang
  • Lawson Phon Nap Phan Market
  • Lawson Ratchada 36
  • Mini Big C Bangchak Vibhavadi Km.12
  • Ratchadaphisek
  • Vibhavadi

Huai Khwang

  • Mini Big C Phet Phra Ram
  • Pracharatbumpen

Din Daeng

  • Viphavadi 16/22

Thawi Watthana

  • Mini Big C Bangchak Borommaratchachonnani Km.15

Thon Buri

  • Chan Klin
  • Kanlayanamit Icehouse
  • Thoed Thai 29
  • Lawson Bansomdejchaopraya Rajabhat University

Bang Khen

  • Chao Por Suea Shrine Ramindra Soi 5
  • Lawson Ramintra 21
  • Mini Big C Eouarton Ramintra
  • Mini Big Kubon 27
  • Mini Big Ramintra 39
  • Paholyotin 48
  • Ramintra 65
  • Ramintra Soi 8
  • Soi Maiyarap
  • Soi U
  • Sukhapiban 5

Bang Khae

  • Bangwaek 89
  • Mini Big C Bangchak Petchkasem 92
  • Mini Big C Soi Nong Yai
  • Mini Big C Thotsakan Intersection
  • Mooban Sirisuk (Kanjanapisek Rd.)
  • Si Yaek Nong Yai
  • Soi Sri Sombon (Bangwaek Rd.)
  • Udomsap-Bang Waek

Bang Na

  • Lasalle soi 9 (Sukhumvit 105)
  • Mini Big C Udomsuk
  • Soi Lasan
  • Soi Udomsuk 42
  • Udomsook

Lat Phrao

  • Ladplakhao 52
  • Ladprao 71
  • Lawson Rattana Bundit University
  • Satri Witthaya 2 Soi 12

 

 

 

 

 

GENERAL QUESTIONS

How do I change the Freedom Card delivery address?

You can contact ‘Support Center’ via 091-019-2221 or email help@freedom.cards. There is a service fee of 200 THB for changing your delivery address.

Differences in identity verification with dip-chip and without one
Non Dip-Chip identity verification

You can verify your identity during the sign-up process on the app with both your ID card and facial identification.

 

The Freedom Card has a top-up limit of THB 500,000 per transaction and spending limitations as follows: 

1

 

Dip-Chip identity verification

You can verify your identity with your ID card and dip-chip via Boonterm Top-up Machine.(Kiosk)

 

The Freedom Card has a top-up limit of THB 500,000 per transaction and spending limitations as follows:

2
 
Does my Virtual Card and Physical Card share the same wallet balance?

Yes, Virtual Card and Physical Card share the same wallet balance.

Are there any fees I should be aware of?

No additional fee

If your activation QR code is lost or facing problems activating the card?
You can contact our Support Center via 091-019-2222 or email help@freedom.cards.
 
If my physical Freedom Card was lost, can I request a new one?
 You can contact ‘Support Center’ via 091-019-2221 or email help@freedom.cards. There is a 200 THB fee for PVC card (Tier 0-2), 500 THB fee for LED card (Tier 3-4), and 1,000 THB fee for veneer Metal card (Tier 5-6) for requesting a new physical card.